Infrastructure and posture: SwanIT has received ISO environmental and quality management certificates

A few years ago, we found ourselves in a situation where great and authentic work needed to be credibly verified. At the same time, SwanIT had started to grow rapidly, and reflections on structuring the work became relevant.

Certification was a natural idea for us, given our company's history in the certification business. We strongly believe in evidence, and of course, we wanted to show our customers that our operations are what we claim, which is sustainable and high-quality. Proven. 

We evaluated dozens of possible certifications and considered which ones would add value to both us and our customers. The internationally known ISO-certifiable management systems were ultimately the clear choice for us, as they specifically required the building of management systems. We were sorely lacking structure and a consistent direction for what we were doing, which would create strong pillars of support and the prerequisites for growth.

The environment is a very central part of our everyday work and our sustainability strategy. On the other hand, we are an IT service provider, and quality verification, monitoring, and especially improvement are prerequisites for the customer experience we envision. That is how we started our journey to build ISO14001:2015 and ISO9001:2015 certified environmental and quality management systems. 

ISO14001:2015 and ISO9001:2015

The systems were built in less than a year. It is easy to think of certification as a plaque that has been obtained by maintaining a reasonable status quo, but this is not the case, at least not with ISOs. In practice, the journey to certification required several hundred hours of work by several people.

Writing out and partially creating processes, evaluating partners, reviewing our values ​​and vision, and clarifying areas of responsibility. In addition, reviewing and analyzing each service and activity, developing and brainstorming metrics and measurement options for measurable things, implementing new tools, hundreds of pages of documentation, dozens of hours of training and workshops, and developing and especially implementing improvement mechanisms. Ongoing work is continuous work and requires the participation of the entire organization. 

The journey was intense, but it resulted in a common and consistent way of working for the company, a clear standard for everything we do, and a spirit of continuous improvement that is strongly present every day. In addition, thanks to their familiarity, the standards effectively and concisely communicate to our customers our commitment to quality and environmental protection.  

A rolling stone does not gather moss, and SwanIT is moving forward at a fast pace as a pioneer of more sustainable IT.